Suspicious Payment
The AVIA’s payment machines ask your bank if there is at least 100€ to 200€ in your bank account.
Sometimes, the bank takes aside this amount and recredit it automatically in your bank account according to a timeframe specific to its internal procedures. The timeframe can take up to 15 days and may be longer for some non-European foreign banks.
We apologize for any inconvenience and wish you a nice trip.
Prepayment and Refunds
Did you make a prepayment and need a refund?
👉 Visit the station concerned to process the refund at the counter.
Or contact us at: contact@avia.fr.
Lost property
Did you leave a property at a station?
👉 Find your station to get the phone number and directly contact the station in question.
Invoice Request
To receive an invoice, please provide the following information:
👉 Send these informations by our contact form.